We cannot accept returns of products once they have been opened. We recommend that before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the product has its original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, store credit or refund (excluding shipping and handling charges). Return shipping to us is at your own expense.
If the item is defective, the item can be exchanged, store credit issued or refunded in full less the shipping costs to and from the customer once the item is evaluated by one of our technicians.
Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments including defective items.
All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 30 days of your original invoice date.
All special order items are not refundable unless defective.
On any items that qualify for free shipping, the customer is responsible for the Return Shipping.