1. Any customer that gives false information will have their order automatically cancelled and be banned from the website.
2. If you agree to the terms and conditions of the shipping policy, the shipping company is responsible for any damage or issues with shipping which include:
1. Damage to the box which causes loss in product.
2. Loss of livestock from shipping company mishandling or the company is unable to deliver the item in the time in which it was promised, i.e. held up at a shipping location or airport.
Vaquatics, LLC will ensure that shipping is done in a timely manner and all products will be packed properly.
*Please read the return policy carefully before placing your order.*
3. All prices are subject to change without notice. Prices are subject to adjustment for clerical errors.
4. Returns on Opened or Used Products
1. We adhere to the manufacturer's written return and warranty policies unless otherwise stated.
2. Some products are non-returnable and we reserve the right to determine each product individually.
6.UNITED PARCEL SERVICE (UPS) DELIVERY
1. We are able to ship most items to you via United Parcel Service. Over-sized, overnight or overweight items may be subject to additional freight charges. We do not guarantee the condition of merchandise shipped by UPS. All damage claims for UPS orders should be submitted directly to UPS. We will contact you upon receipt of order to advise you on additional shipping charges you may incur.
7. Pictures of product may be subject to change by the manufacture without notice or may just be a representation of the product. We are not responsible for cosmetic differences between pictures and the actual products unless otherwise stated.
8. All Credit transaction may take up to 7 days to process for your protection against fraud. You will be notified if there is any concerns we have about processing a credit card prior to charging it.
9. Any special order items not shipped to the customer that is canceled by the customer is subject to a 15% restocking fee and any shipping costs incurred by Vaquatics, LLC.
10. Holiday Sale Terms and Conditions
1. Store Credit cannot be used in conjunction with the Black Friday Sale. You must choose one or the other.
2. Cannot be used on already discounted items.
3. Any issues with discounts or codes will be addressed on a case by case basis.
4. Cannot be used to remove shipping costs, on previous purchased items or combined with other discounts.
5. Vaquatics, LLC reserves the right to make changes to this offer at our discretion at any time.
11. All coupons exclude EcoTech, Coralvue or any other MAP related products.
12. Reward points do not expire. The actual worth of points is 1/10000 of 0.01 USD.
13. To receive FREE SHIPPING, you must order $49 dollars minimum of product and select the FREE SHIPPING LINK in the ship options drop down box.
14. All raffle winners selected must first have their Reef Club President or Coordinator contacts us with the information of the winner. No prize will be accepted or processed until we have conformation, no exceptions. The winner of a raffle or giveaway can only use the prize on products that are within the guidelines of all of the General Terms and Conditions. There is no credit given if only a portion of the prize is used and the cost of shipping cannot be waived unless the order is $175.00 or more. The prize cannot be stacked with any other discounts, sales or specials.
15. We reserve to the right to change the price of an item at any time even after the purchase.
16. We will inform you if an incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be reviewed and you will be contacted or the order will be cancelled, even if it has been initially validated.
17. Pictures of products may not depict the actual product and a representation of the the product. Please make sure you are ordering the right model and or product you wish to purchase. Vaquatics, LLC is not responsible for differences in products that may vary from pictures and media used on our site
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